Answers to the questions we hear most, grouped by topic. Can't find yours? Open a ticket any time.
What is SolidHoster.com?
We're an infrastructure reseller offering shared hosting, WordPress hosting, Cloud VPS, Storage VPS, VDS, dedicated servers, Windows RDP, domains, email and backup — all from one account.
Where are your servers located?
11 regions across North America, Europe and Asia. See the full list on our Server Locations page.
Do you offer a money-back guarantee?
Yes — shared hosting and WordPress hosting plans include a 30-day money-back guarantee. Details are on our Refund & SLA Policy page.
Can I try before I commit to an annual plan?
All plans are available monthly. Annual billing just adds a discount — it's never required.
What payment methods do you accept?
Major credit/debit cards and PayPal. Higher-tier dedicated server plans can also be invoiced for bank transfer on request.
Will my price increase at renewal?
No — the price you sign up at is the price on your renewal invoice, for as long as you stay on that plan.
Can I upgrade or downgrade later?
Yes, at any time from your billing dashboard. Upgrades apply instantly; downgrades apply at your next renewal.
Not sure which plan I need?
Try the plan calculator on our Compare Plans page — two quick questions and it'll point you to a starting plan.
What control panel do you use?
cPanel on shared hosting, WordPress hosting and reseller plans. VPS, VDS and dedicated servers ship unmanaged with root access, or with cPanel/Plesk as a paid add-on.
Do you support Node.js, Python or other stacks?
Shared hosting covers PHP/MySQL. For Node.js, Python, Docker or other stacks, a Cloud VPS with root access is the right fit.
Is storage NVMe on every plan?
Yes on every plan above entry-level shared hosting. See individual plan pages for exact specs.
How do you handle DDoS protection?
Network-level filtering sits in front of every VPS and dedicated server by default. See our Security & Compliance page for details.
Is support really 24/7?
Yes, ticket-based support is staffed around the clock on every plan tier, from shared hosting to dedicated servers.
Do you migrate sites for free?
Yes, one free migration is included on shared hosting, WordPress hosting, VPS, VDS and reseller plans. See our Migration Service page.
Can support manage my server for me?
Standard tickets cover troubleshooting and account issues. For ongoing patching, monitoring and incident response, add Server Management to any VPS or dedicated server.
Still have a question?
Open a support ticket and a real person will get back to you — no bots reading a knowledge-base article back at you.